Healthy lessons
Transformation, restructuring, fit for purpose, modernisation and patient centred initiatives. These are just some of the words banded about when the government and opposition start talking of NHS...
View ArticleCustomer Outcomes
Writing a brave and bold vision of the future is a critical part of any customer experience programme. Outlining the benefits of change and what the new world will look like helps to secure stakeholder...
View ArticlePatient experience and the competition commission
What on earth would Aneurin Bevan be thinking today if he were alive? As the founder of the NHS I wonder how Bevan would react to the news that two NHS hospitals have been told by the Competition...
View ArticleImplementing a ‘digital first’ strategy
Amongst the many buzzwords out there ‘digital first’ is probably one of the most important; it’s certainly one of the ones most likely to impact on our everyday lives. The term isn’t new and, whether...
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